Refund Policy
Fourteen days, no questions asked. This page says how to ask, what happens to your licence, and what we do once the fourteen days are up.
Last updated
The promise
If you bought Sidelong Pro within the last 14 days and you want your money back, you get it. You do not have to explain why, and we will not try to talk you out of it.
One email is enough: write to hello@thesidelong.app with the order number from your receipt, or from the address you bought with.
Why we can afford to say that
Sidelong unlocks everything for three days from your first launch, and the core is free forever. You can run it on your own Mac, with your own agents, before you decide to pay. By the time you buy, you know what you are buying.
That is also why almost nobody asks. A refund costs us a payment fee and five minutes; a person who feels trapped costs far more.
How a refund works
Write to hello@thesidelong.app. We reply within two business days.
We issue the refund ourselves, through Stripe. It goes back to the card or account you paid with, for the full amount you were charged.
Banks are slower than we are: the money usually appears on a statement 5 to 10 business days after the refund is issued.
What happens to your licence
Nothing dramatic.
- The key is deactivated when the refund is issued.
- The Pro features stop at the next check. The app revalidates about every 30 days, so it can take that long; releasing the Mac in Settings › Pro stops them immediately.
- The free core keeps working, on as many Macs as you like, for as long as you want it. You do not have to uninstall anything.
After the 14 days
We still read the email. If Sidelong does not do what this site says it does, or it breaks on a supported Mac and we cannot fix it, we would rather refund you than keep money we did not earn. That call is ours to make, and we make it generously.
Outside those cases, 14 days is the line.
Things that are not a refund question
A few come up often enough to write down.
- There is no subscription. Sidelong Pro is a one-time purchase: nothing renews, so there is nothing to cancel.
- The free core costs nothing, so there is nothing to refund on it.
- Sidelong needs macOS 14 or later on an Apple Silicon Mac. That is stated on the home page, on the download section and before you pay.
- The tools Sidelong reads are not ours. When one of them changes and a feature stops working, tell us: we usually fix it within days, and these 14 days cover you while we do.
Chargebacks
Please ask us before you ask your bank. A chargeback costs us a fee on top of the refund, takes months to resolve and deactivates your licence automatically. Every reason to file one is a reason we would have refunded you anyway.
Your statutory rights
If the law where you live gives you a right of withdrawal or a statutory refund right — the 14-day right for consumers in the European Union, or the seven-day right under Brazil's consumer code, for example — it applies on top of this policy and nothing here reduces it. Where the law and this page disagree, the law wins.
Contact
hello@thesidelong.app. A person reads it. Sidelong sells the licence and Sidelong refunds it: there is nobody else to be passed along to.